Community Connector Training
United Way British Columbia
UWBC Community Connector Training
Introduction
Table of Contents
Module 1 Introduction
What is Social Prescribing?
A Social Prescription
The Social Prescribing Pathway
The Social Prescribing Continuum
A Light-Touch Approach
A Medium Touch Approach
A Holistic Touch Approach
Why Social Prescribing?
Housing as a Social Determinant of Health
Income as a Social Determinant of Health
Social Support & Social Connection as a Social Determinant of Health
Transportation as a Social Determinant of Health
Marginalization/Social Exclusion as a Social Determinant of Health
Benefits of Social Prescribing for Older Adults
Benefits of Social Prescribing for Communities
Benefits of Social Prescribing for Health & Social Care Systems
Who is Social Prescribing for?
Guiding Principles of Social Prescribing
UWBC Social Prescribing Implementation Guide
End of Module 1
Module 1 Quiz
Module 1 Resources
Module 2: The Community Connector Function & Ecosystem
Introduction
What is a Community Connector?
What are you good at?
What kind of support do you provide?
Who do you support?
Community Connectors in Practice: Fraser Health Seniors Community Connector
Bevy-Ann's Story
An Important Note
What are your primary responsibilities?
How is your workload divided?
The Community Connector Ecosystem
Your Ecosystem: Older Adults & Caregivers
Your Ecosystem: Healthcare Providers
Your Ecosystem: Community Organizations
Your Ecosystem: Community Collaboratives
Your Ecosystem: UWBC Regional Community Developers
A Note on Language
End of Module 2
Module 2 Quiz
Module 2 Resources
Module 3: Community Asset Mapping
Mapping Community Resources
What is Community Asset Mapping?
Why is Community Asset Mapping important?
Creating a Community Asset Map
Step 1: Identify & Define Community
Step 2: Conduct Research
Step 3: Engage Community Members
Step 4: Categorize Assets
Community Asset Map Examples
Creating an Asset Inventory
Inclusive & Appropriate Asset Maps
Maintaining the Asset Map
Identifying & Addressing Gaps in Resources
End of Module 3
Module 3 Quiz
Module 3 Resources
Module 4: Essential Skills for Creating Connections & Building Relationships
The Key Ingredients to Build Community Connections
Section 1: Building Relationships with the CBSS Sector & Other Social & Community Services
Applying the Key Ingredients to Build Relationships with the CBSS Sector
How Julian Built a Relationship with a CBSS Administrator
Section 2: Building Relationships with Healthcare Providers
Applying the Key Ingredients to Build Relationships with Healthcare Providers
How Julian Built a Relationship with a Healthcare Provider
Section 3: Building Relationships with Family Members & Caregivers
Applying the Key Ingredients to Build Relationships with Family Members & Caregivers
How Julian Built a Relationship with a Family Member
End of Module 4
Module 4 Quiz
Module 4 Resources
Module 5: Steps to Support Older Adults through Social Prescribing
The Community Connector & Social Prescribing Participant Journey Roadmap
Step 1: Receiving a Referral
Referral Pathways
An Example Referral Form
Step 2: Conducting an Intake Interview & Building a Positive Connection
Conducting an Intake
Intake Interviews
Tips for Conducting an Intake Interview
Tips for Conducting an Intake Interview: Active Listening
Guiding Questions and Scripts (1)
Guiding Questions and Scripts (2)
Step 3: Developing Wellness Plans
Personalized Wellness Plans
Set Goals and Explore Resources (1)
Set Goals and Explore Resources
Participant Engagement & Collaboration Strategies
Participant Engagement Strategy: Trauma-Informed Care
Participant Engagement Strategy: Strength-Based Approaches
Participant Engagement Strategy: Motivational Interviewing
Case Study in Motivational Interviewing
Collaboration Strategies
Step 4: Referrals and Warm Connections
Check Points for Making Referrals
Steps to Making Referrals and Warm Connections
Special Circumstances for Referring to External Supports
Step 5: Follow Up
Importance of Follow-Ups
When to Schedule a Follow-Up
Follow-Up Strategies
Naseem's Wellness Plan (1)
Naseem's Wellness Plan (2)
End of Module 5
Module 5 Quiz
Module 5 Resources
Module 6: Supporting Your Well-Being
Supporting Your Well-Being
Section 1: Contributing Factors to Stress
Contributing Factors to Stress
Section 2: Empathy Fatigue
Empathy Fatigue
The Empathy Spectrum
Section 3: Recognizing Signs and Symptoms
Recognizing Signs and Symptoms
Section 4: Strategies for Empathy Fatigue and Stress
Strategies for Empathy Fatigue and Stress
Section 5: Setting Professional Boundaries
Managing Endings
Section 6: Actionable Self Care Plans
End of Module 6
Module 6 Quiz
Module 6 Resources